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Bridging the Chasm

Tom Satchwell, Co-Founder & Partner, Synima Group • 2 April 2024

'Bridging the chasm': Addressing the disconnect between high-level messaging, actual technical differentiation and the intrinsic value your customers receive

At Synima Group, we have the privilege of partnering with innovative B2B technology companies across a wide range of industries and by inference, invest time analysing competition in their space. This vantage point has provided our team with a unique perspective on one of the critical challenges facing marketing teams - Namely clearly and compellingly connecting high-level brand narrative to tangible, technological value delivered by products/services to  customers. Too often, we see a "chasm" between lofty marketing messages and actual differentiation.


Why? Plain and simple, it often comes down to a lack of technical understanding in the domain space.


World-class B2B tech marketing seamlessly bridges this divide - Correctly capturing the product/service fundamentals from SMEs; Appropriately framing benefits and problems resolved, in terms that customers immediately recognise; and laddering through an integrated messaging hierarchy links aspirational promises to validation sources like:


  • Detailed product/solution specifications
  • Proven use cases and case studies 
  • Customer success stories and testimonials
  • ROI/TCO calculations and proof points


The most effective companies achieve this with collaborative and intertwined marketing and product marketing teams. These roles intimately understand the technical domain and can autonomously translate product realities into impactful content and campaigns. 


In the next breath, the top organisations know when to ask for external support. World-class teams understand the time it takes to get things right and the benefits of   additional bandwidth, objectivity and best practice guidance from specialists.


After all, there's a masterful degree of difficulty in balancing clarity and differentiation, technical accuracy and aspiration.  The rewards however are substantial. Companies that authenticate their vision and cultivate deep credibility stand to:


  • Accelerate prospect education and sales cycles
  • Drive higher win rates and customer lifetime value
  • Elevate their brand to industry leadership


Does your current marketing bridge the chasm? If you need a hand spanning the gap, augmenting efforts or would like to review your approach, our experts are here to help. Reach out and a partner will be in contact.


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